We hope that you are delighted with your purchase from Ocean Addiction. However, if not the following applies:
Non-Faulty Goods
We are unable to offer credit, exchange or refund for any items that are fit for purpose ("conform to contract") where the purchaser has changed their mind or ordered an incorrect item.
Damaged Delivery
Please inform us of any damaged deliveries within 7 days of receipt by using our online contact system or the email address listed on your order. Please quote the order number your name and a description of the problem. We cannot accept claims for damages received after 7 days following receipt.
Faulty Goods
Please inform us of any faulty goods as soon as you can. Depending on the fault we will either arrange for the product to be repaired or, more likely, the unit will be replaced. Sometimes we will ask the product manufacturer to detail with the repair/replacement directly.
Returns
What you should do if a product arrives damaged, incorrect or incomplete.
If this happens to you, simply contact us for an RMA- returns merchandise authorisation, explaining the problem, then return the product to us and we will replace it and refund your carriage charge. If anything is wrong with any products you receive, immediately on delivery, we`ll always fix the problem, please contact us as soon as you think there is a problem. Please ensure that if there is visible damage to the packaging that you sign the delivery note accordingly. It`s always better to sign as received as `damaged/opened` with a brief explanation rather than writing `unchecked`.
We will not accept a return without an official RMA issued by Ocean Addiction.
Returning products to Ocean Addiction via your own carrier - things you need to do.
Following these steps will help ensure the products you`re returning to us arrive back correctly and in good condition. Failure to follow this procedure may result in your return being rejected upon receipt.
Before returning any item(s) to Ocean Addiction please ensure you have:
- A valid rma or `returns merchandise authorisation` number from Ocean Addiction. (please email us via the contact section of this site).
- Enclosed all accessories unless informed otherwise.
- Use all packaging that was originally supplied.
- Use a label for clear display of the rma number (address below).
- Ensure our full address is clearly displayed on the outside of the package, using a label.
- Do NOT write directly on the box/packaging with pen/ink.
- Securely seal the packaging using a similar method as per the original delivery.
We strongly advise you to use a method that has a record of you sending it and requires that we have to sign for it. Failure to follow this may result in your goods being `lost` before they reach us. Following these steps will help ensure the products arrive back correctly and in good condition. Failure to follow this procedure may result in your return being rejected upon receipt.
Expiry/validity of RMA - `return merchandise authorisation` numbers
When an `rma` which is short for `return merchandise authorisation` number is issued for either the credit of, replacement of, or the repairing of products. Please be aware that this rma returns number is active for a period of seven days (one week) only.
IMPORTANT NOTE - If you don`t send the products in question back within this timescale then your rma returns number will no longer be valid and your products may be rejected.
We do send reminder emails during the lifetime of a rma returns number. If we haven`t received the products after the fourteen days have elapsed, we`ll send to you another email to confirm that the return is no longer possible on that particular rma returns number. Depending on how the product is returned to us, it could take a few days to arrive. If you only actually sent it back to us on day eight however, we will reject it because it wasn`t sent within the seven days period.
Please return the product within the seven day specified timeframe - if you don`t this could also (if applicable) potentially result in an initial return for credit/replacement being downgraded to a warranty repair option. Goods must be returned with your packing slip to the address below. The return address is:
Ocean Addiction
222 The Seafront
Hayling Island
Hampshire
PO11 9AU